[SOLVED] Premiere Pro crashes on Windows 11 and 10 - Driver Easy (2023)

Adobe Premiere Pro keeps crashing on your Windows computer/laptop?You are not alone. As frustrating as this is, the good news is that you've come to the right place, and after reading this article, you should be able to easily fix Premiere Pro crashes yourself.

Although the cause of this issue varies, here we have compiled a few fixes that have been proven to work for many Windows Premiere Pro users. Whether Premiere Pro crashes on startup or while rendering media, you'll find fixes to try in this article.

try these fixes

  1. Update your graphics driver
  2. reset your preferences
  3. Turn off GPU acceleration
  4. Delete media cache files
  5. Close CPU/memory hogging applications
  6. Check for overheated components
  7. Update/reinstall Premier Pro

Fix 1: Update the graphics card driver

In most cases, corrupt or outdated graphics drivers are the culprit behind Premiere Pro crashing issues.

If you haven't updated your graphics card driver for a long time, or if the graphics card driver file is corrupted or corrupted, you may experience program crashes, freezing, or even screen flickering.

Graphics card manufacturers likeNvidia,AMDandIntelKeep updating their graphics drivers. By doing this, they will fix bugs in the previous version of the graphics driver and enhance the performance of the graphics card. Sometimes, they also power new features in creative applications. For example:

The March NVIDIA Studio driver provides optimal support for the latest AI features in creative applications, including Adobe Camera Raw,Adobe Premiere Pro, and Da Vinci Solution 17.

In other words, the latest graphics drivers will unleash the full potential of your graphics card and bring you a better creative and gaming experience.

There are two main ways to update the graphics card driver:

Option 1: Manually

You'll need some computer skills and patience to update drivers this way, as you'll need to find the correct driver online, download it, and install it step by step.

Your graphics card manufacturer is constantly updating drivers. To get them, you'll need to visit the graphics card manufacturer's website:

Then find the graphics driver for your specific version of Windows (eg Windows 64-bit) and download the driver manually.

After downloading the correct driver for your system, double-click the downloaded file and follow the on-screen instructions to install the driver.


Option 2: Automatic (recommended)

This is the fastest and easiest option. It's all just a few mouse clicks away - easy even if you're new to computers.

If you don't have the time, patience or computer skills to update your graphics card driver manually, you can update it automatically with the following commandeasy driving

Driver Easy will automatically recognize your system and find the correct drivers for it.

You don't need to know exactly what your computer is running, risk downloading and installing the wrong driver, or worry about installation errors.

You can update your drivers automatically with the free or professional version of Driver Easy. But with the pro version it's only 2 clicks:

  1. downloadAnd install Driver Easy.
  2. Run Driver Easy and clickscan nowbutton. Driver Easy will then scan your computer and detect any problematic drivers.
    [SOLVED] Premiere Pro crashes on Windows 11 and 10 - Driver Easy (1)
  3. clickupdate allAutomatically download and install the correct versionallMissing or outdated drivers on the system.
    [SOLVED] Premiere Pro crashes on Windows 11 and 10 - Driver Easy (2)
    (this needsProfessional Edition– Prompts you to upgrade when clickedupdate all. If you don't want to pay for the pro version, you can still use the free version to download and install all the drivers you need; you just download them one at a time and install them manually the normal Windows way. )

Driver Easy Professional Edition provides comprehensive technical support. If you need assistance, please contact Driver Easy's support team: support@driveeasy.com.

After updating your graphics card driver, you will need to restart your computer.

Start Premiere Pro and see if it crashes. Usually, after updating the graphics card driver, the crashing problem goes away.

If the latest graphics drivers don't stop the crash, read on and try the next fix below.

Fix 2: Reset your preferences

According to Adobe, resetting preferences is an effective fix to prevent Premiere Pro from crashing. If you haven't tried this fix, give it a try.

It's very easy to reset your preferences. That's it:

  1. holdreplaceClick the key when launching Premiere Pro. This will invoke a popup asking if you want to reset your preferences.
    [SOLVED] Premiere Pro crashes on Windows 11 and 10 - Driver Easy (3)
  2. clickOKconfirm.

Check to see if the Premiere Pro crashing issue persists. Don't worry if this fix doesn't stop the crash. Try the next fix below.

Fix 3: Turn off GPU acceleration

GPU acceleration is one of the common causes of Premiere Pro crashes. If you have GPU acceleration turned on, temporarily disable it to see if that fixes Premiere Pro crashes. The operation method is as follows:

  1. Start Premiere Pro and go todocument>project settings>General
    [SOLVED] Premiere Pro crashes on Windows 11 and 10 - Driver Easy (4)
  2. insideVideo rendering and playbackpart, collectionRendereroptionsMercury Playback Engine software only. clickOKsave Changes.
    [SOLVED] Premiere Pro crashes on Windows 11 and 10 - Driver Easy (5)

See if Premiere Pro crashes after switching GPU acceleration to software only. In general, Premiere Pro may take more time to finish rendering when GPU acceleration is disabled, but this should reduce the frequency of random crashes.

If this fix doesn't work, try the next fix below.

Certain corrupted media cache files may also trigger Premiere Por crash issues. If this is the case, you need to delete the media cache files. The operation method is as follows:

  1. Start Premiere Pro and go toedit>priority>average cache
    [SOLVED] Premiere Pro crashes on Windows 11 and 10 - Driver Easy (6)
  2. clickdelete…button to delete the media cache file.
    [SOLVED] Premiere Pro crashes on Windows 11 and 10 - Driver Easy (7)

See if this fix stops the crash. If not, try the next fix below.

Fix 5: Close CPU/Memory Hogging Apps

Premiere Pro is a resource intensive application. If you have a lot of applications running in the background at the same time, your computer may run out of RAM and cause Premiere Pro to crash. If this is the case, closing those CPU/memory hogging applications may get Premiere Pro working again, here's how:

  1. On the keyboard, presscontrol key,transferandEscopen at the same timetask manager. You will be prompted to grant permission. clickYesOpen Task Manager.
  2. Select any other apps and programs that take up a lot of spaceCPUormemory, then clickend taskclose it.
    [SOLVED] Premiere Pro crashes on Windows 11 and 10 - Driver Easy (8)

If Premiere Pro runs fine after you close those CPU/memory hogging applications, congratulations!

To prevent future Premiere Pro crashes due to insufficient memory, you may want to consider upgrading the memory (RAM) on your computer.

Fix 6: Check for overheating components

Premiere Pro utilizes the CPU and GPU to perform heavy calculations. If Premiere Pro is running on a computer for an extended period of time, the computer may overheat, especially if its cooling system is not working properly. Premiere Pro may crash without warning if your computer overheats. If this is the case, you need to cool down your computer.

To cool down your computer, you may need

  • clean dustFans and vents from the computer.
  • Make sure your computer is incool environment.
  • use onebetter cooling systemIf your computer is not powerful enough, install it for your computer.

Fix 7: Update/reinstall Premier Pro

If all fixes fail, try updating/reinstalling Premier Pro. Usually, updating Premier Pro to the latest version or reinstalling will fix the crash.

in conclusion

In most cases, keeping Premier Pro, Windows operating system, and drivers up to date should eliminate most program crashes. If these common fixes in this article don't help you fix Premiere crashes, you can also try investigating Windows crash logs to analyze and troubleshoot the cause of the crash. For more details, please refer to the article:How to view crash logs in Windows 10

Hope this article helped you fix Premier Pro crashes. If you have any questions or suggestions on this topic, feel free to drop us a comment below. thanks for reading!

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